Mad Bouncy Castles - FAQs
Frequently asked questions and answers to help when your looking to hire a bouncy castle, we are sure your find everything you need to know before going ahead and booking your bouncy castle
Q: When can I call your office?
A: Our office is open to take your calls between 9am-7pm 7days a week
Q: How do I book?
A: You can book using our simple booking system on our site which is open 24/7 or we can book it for you just give our friendly team a call.
Q: My party or event is next week, but I have not received a call to confirm delivery times?
A: Don't panic, We will call you a couple of days before your party or event to confirm delivery times.
Q: Will you organize the delivery and set-up of the Bouncy Castle or Inflatable?
A: Yes of course. Our friendly, fully trained and insured staff will go out of their way to help you have the best party ever.
Q: My garden is small, how much space will I need for the Bouncy Castle?
A: This depends on the Bouncy Castle or Inflatable you decide to hire (usually 3ft extra space at the front and back and 1ft either side is enough space). Click here for required space . We would be happy to discuss the requirements at any time or if need be we will be happy to come out and check which inflatable will fit, You can view the dimensions of all our Bouncy Castles and Inflatable's on our website.
Q: Are your Bouncy Castles and Inflatable's suitable for both indoor and outdoor use?
A: Yes all our inflatables are suitable for indoor and outdoor use, some of our bouncy castles even come with shower covers to protect you from the elements.
Q: What preparations should I make before taking delivery of the Bouncy Castle?
A: We ask that you ensure we have a 3ft wide access to the site, 4ft for our larger castles . Please ensure the area is free from any sharp objects and excessive mud. An electricity point is required within 40 m. We will be forced to refuse bookings for sites that are unsuitable for bouncy castles e.g. sloping, uneven or dirty gardens. (If this is the case please call us before booking so we can come out and asses your garden to see if it is safe to hire a Bouncy Castle).
Q: The event is in a field and we have no power, can we still hire Bouncy Castle or Inflatable?
A: Yes you can, we can supply a petrol blower or generator at a extra cost (please call our friendly team to discuss your requirements)
Q: I have a really long garden, but the power is at my house, do you bring extra extension leads?
A: We always carry extra extension leads on our van, but its always best to add on the notes when booking (long garden extra leads needed).
Q: I have no grass, can I still hire a Bouncy Castle on hard standing such as gravel, tarmac, slabs or block paving?
A: NO, Sadly to a change in our insurance policy we can no longer hire our bouncy castles for outdoor on hard surfaces, Sorry for any inconvenience.
Q: Do I need to cut my grass?
A: That's up to you, but if you do please cut it a few days before the hire. As wet grass on Bouncy Castles is really hard to remove.
Q: Will the bouncy castle damage my grass?
A: We use ground sheets on all Bouncy Castles, So all it will do is flatten your grass for a few days, and the holes for anchor pegs should disappear in no time.
Q: Can you still hire a Bouncy Castle if access is through my house?
A: No problem, our smaller castles are fine to go through your house, but larger castles we need at least 4ft required space such as a side or back gate. (you may need help to assist the delivery driver holding doors open lifting up a step etc etc) please note, As we have to bring the bouncy castle through your house we use a sack barrow and there might be trails of mud, grass or leaves and water if it rains left on your carpet or floor. Please bare this in mind before booking.
Q: What happens if there are rain showers or its slightly windy?
A: Don't panic, All our Bouncy Castle are anchored down and everything is waterproof, and all our outdoor bouncy castles have shower covers, and are safe to use it moderate winds and light showers. (If conditions worsen please switch of the bouncy castle and stop using the equipment, and call us so we can advise you on what to do).
Q: Can I move or relocate the Bouncy Castle Or Inflatable?
A: Strictly No. Do not ever re-position the Bouncy Castle or Inflatable.
Q: Can adults use the Bouncy Castle?
A: Sorry strictly No Adults are allowed to use the Bouncy Castle unless its specifically hired for adult use only ( eg Adult bouncy castle)
Q: How many children are allowed on the Bouncy Castle per each session?
A: Between 6 and 8 children of the same age and size , Depending on which Bouncy Castle you decide to hire.
Q: What are the times of hire per day?
A: We deliver from 9am and our last collection is 7pm, if you wanted your bouncy castle for longer you can pay £10 extra for overnight and we will arrange to collect the next morning.
Q: How do I pay?
A: Payment is made by cash on delivery of the equipment. Other Payment methods can be arranged for one off events or regular contract work.
Q: Are your bouncy castles safety tested?
A: Yes all our bouncy castles and inflatables are tested every 12 months by a competent person, and weekly inspected before each hire, to make they are always safe to use, please read bouncy castle safety to understand more.
Q: Are you Fully Insured ?
A: Yes. We have £5 Million Pound Public and Product Liability Insurance which covers accidents and injuries caused by equipment failure and improper installation. You the hirer are responsible for ensuring proper adult supervision of the Bouncy Castle or Inflatable, and the safety of the children using the equipment. We are not responsible for accidents and injuries other than those directly caused by faults in our equipment or improper installation.
Q: Which areas do you deliver to?
A: We deliver to the whole of Northamptonshire, and If you’re unsure whether we cover your area just contact us and we will be pleased to advise you.
Q: What's included in the price?
A: Delivery of the Bouncy Castle or Inflatable in the Northampton area, set up, safety briefing, pack up and collection.
Q: When are your Bouncy Castles and Inflatable’s available for hire?
A: All year round. Sping & Summer (April to October - indoor & outdoors) Autum - Winter (November to March - Indoors only)
Q: What time is the Bouncy Castle or Inflatable delivered ?
A: This really is up to you as we always try to accommodate all customers at a time which suits them best. However, during busier periods when customers are requesting similar hire times a compromise may be necessary. Customers hiring halls etc will be given priority due to their time restrictions.
Q: How far in advance should I book ?
A: The earlier the better. Demand is always high for our Bouncy Castles especially during the summer months. If you’re booking between May and September we recommend contacting us 4 - 6 weeks in advance.
Q: Can I book a Bouncy Castle for tomorrow or even today?
A: Yes this is possible in some cases if we availability, please phone us to book and we will try our best to accommodate your booking.
Q: Can I hire a castle overnight ?
A: Yes you can hire the Bouncy Castle overnight, if the location is secure to satisfy our insurance company, and if we can get access to pick the castle up the next morning between 7am and 10am. Overnight hires are available for an additional £10 charge.
Q: Can I make the delivery driver a cup of tea or coffee?
A: Yes please tea with one sugar!
Q: Can I tip the delivery driver?
A: We will leave that one up to you!
Hope we have answered your questions if you have any other quires please don't hesitate to get in touch
You can call our team and ask for Jodie or Luke between 8am-10pm 7 Days a Week on 07412172586 or email us at firstname.lastname@example.org